Archives: FAQs
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How do I know if I have tempered or laminated glass?
In situations where tempered or laminated glass are called for by code, manufacturers are required to label those lites (panes) of glass with a “bug” or logo. These bugs are printed in a light white hue and found along the perimeter, usually at a corner. In instances where safety glass is not required, you may…
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Can you drill holes in glass? Can you drill holes in glass that I bring in?
We can drill a variety of hole sizes in annealed and laminated glass, and can also fabricate square holes to accommodate outlets and cut inside corners. We are happy to drill holes in your glass, but cannot guarantee breakage will not occur, since we do not have control over the glass quality. We will not…
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What are Plexiglass and Lexan, and are they economical alternatives to glass?
Plexiglass and Lexan are brand names for the plastics commonly known as acrylic and polycarbonate. Acrylic is less expensive and easier to fabricate, but can shatter if impacted with enough force. While acrylic is 17% stronger than glass, polycarbonate is nearly indestructible and often used for bullet-resistant enclosures. It is one-third the weight of acrylic…
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I’m feeling overwhelmed by all the glass industry specific jargon. Translations please!
Annealed Glass — the default glass used by glaziers and window manufacturers when extra safety is not necessary. Laminated Glass — glass produced by bonding two or more pieces of glass with tough polyvinyl butyral interlayers to create one sheet of laminated glass. When laminated glass is broken, the interlayer(s) hold the glass together to…
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What is your warranty policy?
For all of our products, we provide a complete one-year installation warranty, guaranteeing the quality of our work. In the case of a manufacturer’s defect, we will help you file the warranty paperwork, and see the process through to the finish.
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I have a problem with a recent purchase that I would like to talk to you about. How do I contact you?
Visit our contact page for details and to contact us directly.
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If I ordered the wrong product or size, can I return it?
Most of our products and glass are ordered to your specifications, so unfortunately, returns are not possible. In some instances of stocked items, we will take them back with a stocking charge. However, if you order an item that we fabricated in our shop and the item is too big, we can usually rework it for a…
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Why don’t you list prices on your website?
We don’t publish specific prices because the vast majority of products that we carry are made-to-order specially for you! The manufacturers we work with offer a plethora of choices, so that we can get you exactly what you need. See our windows, doors, glass, and screen pages for general price ranges. Our knowledgeable staff are…
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Will you install a product I purchased elsewhere?
In most instances, we have to politely decline. This is for two reasons: We partner with companies who produce quality goods and stand behind their products, just as we stand behind our labor. This doesn’t mean that we think all other products are rubbish, just that we can’t vouch for their quality and do not…
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Why do you require a deposit?
For almost every product that we carry, there are countless options and customizations available to you. This means that there is a higher chance you will find exactly what you are looking for – however it also makes it infeasible for us to keep all products in stock at all times. A 50% down payment…